Skip to content
TruthVouch Docs

System Status

Monitor TruthVouch system status, incident history, and service availability in real-time.

Current Status

Main Platform: 🟢 All Systems Operational

  • Dashboard: 🟢 Operational
  • Verification API: 🟢 Operational
  • Webhooks: 🟢 Operational
  • Governance Gateway: 🟢 Operational

Last Updated: Now | Uptime This Month: 99.97%

Real-Time Monitoring

For real-time status updates, visit: status.truthvouch.com

On the status page you can:

  • View current component status
  • See incident timeline
  • Check 90-day uptime history
  • Subscribe to status notifications

Subscribe to Updates

Get notified about incidents and scheduled maintenance:

Email Notifications

  • Status changes (optional)
  • Scheduled maintenance (7-day notice)
  • Incident reports

Subscribe: status.truthvouch.com

RSS Feed

https://status.truthvouch.com/feed

Twitter

Follow @TruthVouch for real-time incident updates.

Slack Integration

Add our Slack app to get notifications in your workspace:

/slack authorize truthvouch-status

Service Availability

Our commitment: 99.9% monthly uptime (see SLA & Uptime)

Historical Uptime

  • Last 30 days: 99.97%
  • Last 90 days: 99.96%
  • Last 12 months: 99.95%

View full uptime history →

Incident History

Recent Incidents (Last 90 Days)

None — All systems running normally.

Previous Notable Incidents

Database Backup Timeout (2024-02-15)

  • Duration: 23 minutes
  • Impact: Verification API slow (> 1s latency)
  • Resolution: Optimized backup query
  • Cause: Inadequate query timeout

Webhook Delivery Delay (2024-01-08)

  • Duration: 1 hour 15 minutes
  • Impact: Webhooks delayed by up to 10 minutes
  • Resolution: Added queue scaling
  • Cause: Message queue backlog

View incident archive →

Scheduled Maintenance

Upcoming Maintenance

None scheduled in the next 7 days.

Maintenance Windows

Scheduled maintenance occurs:

  • When: Sundays 2-4 AM UTC
  • Frequency: 1-2 times per month (typically)
  • Notice: 7 days advance notice
  • Duration: Max 2 hours

No user action required. We maintain our 99.9% SLA even during planned maintenance.

Previous Maintenance

Platform Upgrade (Sunday, Mar 3, 2024, 2:00-2:47 AM UTC)

  • Upgraded Kubernetes to v1.28
  • Database connection pool optimization
  • Security patch deployment

Status during maintenance: All services available (zero-downtime deployment).

System Components

API Services

  • Verification API: ✅ Operational
  • Dashboard API: ✅ Operational
  • Admin API: ✅ Operational
  • Webhooks Service: ✅ Operational

Infrastructure

  • Database: ✅ Operational
  • Cache (Redis): ✅ Operational
  • Message Queue: ✅ Operational
  • DNS: ✅ Operational

Integrations

  • AWS Infrastructure: ✅ Operational
  • Stripe (Payments): ✅ Operational
  • SendGrid (Email): ✅ Operational
  • Auth0 (Authentication): ✅ Operational

Regional Availability

  • US Region (aws-us-east-1): ✅ Operational
  • EU Region (aws-eu-west-1): ✅ Operational
  • CDN: ✅ All regions operational

Performance Metrics

API Performance (Last 24 Hours)

  • Median Latency: 142ms
  • P95 Latency: 287ms
  • P99 Latency: 412ms
  • Error Rate: 0.02%

Infrastructure Health

  • CPU Usage: 34% (avg across cluster)
  • Memory Usage: 52% (avg across cluster)
  • Disk Usage: 28% (total capacity)
  • Network: 187 Mbps peak throughput

Check Your Account Status

If experiencing issues:

  1. Check System Status: status.truthvouch.com
  2. Check Your Service: Try the API Health Check
  3. Contact Support: support@truthvouch.com

Report an Issue

If you experience problems not reflected on status page:

  1. Email support@truthvouch.com
  2. Include:
    • What you were trying to do
    • Error message or symptoms
    • Your account/organization ID
    • Time issue occurred
  3. We’ll respond within 1 hour for critical issues

SLA & Credits

If we breach our 99.9% uptime SLA, you’re eligible for service credits (see SLA & Uptime for details).

Status Page Features

What You Can Do on Status Page

  • ✅ View real-time component status
  • ✅ See incident timeline and updates
  • ✅ Check historical uptime data
  • ✅ Subscribe to notifications
  • ✅ Download incident reports

What’s Tracked

  • Availability: Service up/down status
  • Performance: API latency and error rates
  • Incidents: Major issues and resolutions
  • Maintenance: Scheduled downtime windows

Keep Informed

Via Email

Subscribe at: status.truthvouch.com

Via RSS

Feed URL: https://status.truthvouch.com/feed

Via Twitter

Follow: @TruthVouch

Via Slack

Command: /slack authorize truthvouch-status

Questions?